Terms of Service
This online store is operated by Cielo Products and is hosted on the Dr. Anna Medical Aesthetics website who is Cielo’s exclusive distributor, based in Victoria, BC. The standards and policies on the sale of products are in accordance to the College of Physicians and Surgeons of British Columbia, the regulatory board who regulates the practice of medicine in BC.  

Refund Policy
Products: We want you to be 100% happy with your Dr. Anna products and sometimes manufacturing inconsistences are out of our hands. If you are not completely satisfied with your purchase, please call us on 250 590 0883 to discuss. We will then invite you bring the product into the clinic to issue you an exchange for the same or different product. Please note, we will not accept fully used products. If you are dissatisfied with the exchanged product, we will then issue you a full refund.

Cosmetic treatments: Cosmetic implants are strictly non-refundable under law. Cosmetic implants include and are not limited to dermal fillers, Neuromodulators (Botox and Xeomin), and lasers. If you are not satisfied with the outcome of your treatment, please book a complimentary consultation with Dr. Anna.

Privacy Policy
Your privacy is paramount at Dr. Anna Medical Aesthetics. Your medical file and product sales record is kept confidential. You will only receive emails from Dr. Anna when you Opt-In to marketing or regarding appointments. We encourage you to Opt-In to receive VIP access to information, new treatments, and blogs – but don’t worry, emails are sent only once per month.

Shipping Policy
Products are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). We will notify you via email or phone if there are any delays, and feel free to contact us with any questions. We ship Canada-wide and internationally, and calculate the fee accordingly. Adhering to our Privacy Policy, your item will be packaged in discreet wrapping.